FAQ
Questions, answered.
Are these in-person tour guides?
No. Our MVP focuses on online consulting and guidance. You get a real local expert by video or chat, but not a physical tour guide or driver.
How is this different from a traditional travel agency?
We work with independent local guides and non-traditional networks such as assistant services and English-corner communities. We are a marketplace that matches customers with vetted individuals.
How does pricing work?
You book a guide by the day. Day 1 is the minimum daily rate. Day 2 is 90%, Day 3 is 85%, and Day 4+ is 80% of the daily rate. The total is calculated automatically before you pay.
What is the difference between For fun, For business, and For study?
For fun is personal travel such as sightseeing, food, and route planning. For business covers supplier visits, trade shows, and meeting preparation. For study helps with study-abroad planning, campus visits, and settling in.
What can a guide help me with before I arrive?
Itinerary planning, hotel and transport choices, payment and app setup, attraction timing, restaurant picks, supplier visit routes, meeting preparation, and China business etiquette.
How do payments work?
You pay the platform upfront. We hold the payment and release it to the guide after the service is delivered. If there is a problem, you can request a refund or rebooking.
Which languages are supported?
Most guides speak English and Mandarin. Some also speak French, Japanese, Cantonese, or other languages. Language skills are shown on each guide profile.
Can I choose a specific guide?
Yes. You can choose a guide during booking or select auto-match and let the platform pick the best available guide for your city and service.
What if I need to change my travel dates?
Contact your guide or our support team as early as possible. Changes are usually possible before the service has been delivered.
How many travelers can I include?
You can select 1–10 travelers when searching and booking. The guide's daily rate is per guide per day, so a small group can share the same local expert.
Do you help with study abroad?
Yes. Our For study option includes study-abroad planning, university and campus visit preparation, student life questions, and arrival support.
Do you offer services for the Canton Fair?
Yes. Several guides specialize in Canton Fair planning, factory routes around Guangzhou, and business visit support during trade shows.