Legal
Refund policy
Last updated: 2026-08-20
1. Cancellation before service
If the service has not started, you may cancel for a full refund. If preparation work has already begun, a partial refund may apply.
2. Guide no-show
If your guide does not show up for a scheduled session, we will rebook you with another guide or issue a full refund.
3. Service quality
If the delivered service materially differs from your booking details, contact us within 48 hours. We may offer a partial or full refund after review.
4. Customer no-show
If you miss a scheduled session without advance notice, the booking is considered delivered and a refund is generally not available.
5. How refunds are paid
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.
6. Contact
To request a refund, email hello@iasklocal.com with your order reference and a short explanation.